Every Convivo plan includes a booking calendar on your website. Guests pick a date, a time and a party size; you approve each request (or turn on auto-approve), and they get a confirmation text. Phone bookings, walk-ins and the concierge all land in the same book — nothing double-booked, nothing on paper.
Why it matters
A guest books on your website. Another calls and the phone agent takes it. A third asks the concierge mid-order. A regular calls the counter and your staff types it into the tablet. All four land in the same reservation book, instantly — so your host stand sees one clean list of covers per day, and nothing gets double-booked between channels.
Prefer to eyeball every booking? Keep manual approval: each request texts and emails you, and one tap on the dashboard or kitchen tablet confirms or declines it — the guest is texted either way. Running smooth? Flip on auto-approve and bookings confirm themselves. Set your booking hours, slot size, party-size limit and closed days once.
Because reservations belong to your restaurant, not to a booking platform charging per cover. Convivo includes reservations in every plan — your guests, your book, your data. It's the same philosophy as our commission-free ordering: we don't tax the things that are already yours.
Good to know
Yes — reservations are included in every Convivo plan at no extra charge. Turn it on from your dashboard whenever you're ready.
Yes. Manual approval is the default: you get a text and email for each request and confirm with one tap from the dashboard or the kitchen tablet. Auto-approve is one switch away.
You set a maximum party size for online booking; bigger groups are asked to call so you can arrange it personally.
Guests get a text when their booking is received, confirmed, declined or canceled. Automated day-of reminder texts are on the roadmap.
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Get your restaurant's phone answered by AI — 24/7, in any language, on your existing number. Live in 5 minutes, no monthly fee — pay only when you get an order. Hear it with your own menu first.